Being banned from accessing a social media account happens quite often.
On Meta platforms, billions of users log in every day. Meta said it is committed to building customer service in the years to come. It often directs stumped users to guided tools.
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However, a new Wall Street Journal report notes that sometimes hackers have changed email addresses, and people can no longer access certain accounts and no longer know their passwords.
To stay hacker-free, there are several steps that can help, including enabling some basic privacy functions.
Turn on two-factor authentication
Adding another security measure can make the account more difficult for hackers to take over.
Authenticators such as Okta Verify or security keys can help deter bad actors.
On Facebook, go to Security and Login Settings and scroll to Use Two Factor Authentication.
Click Edit and choose the security method you want to add, including a text message code from your mobile phone.
On the Instagram app for Android and iPhone, go to your profile and tap the three horizontal bars in the top right.
Find “Settings” and tap on “Security”.
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Under “Two-Factor Authentication” press “Get Started” and choose the security method you want to add.
There are other instructions for the Instagram website from a mobile browser and from a computer.
Use a password manager
A password manager can help you keep track of even the most complex passwords.
However, make sure you don’t reuse passwords and try to keep them 12 or more characters long.
Check the email associated with the account
Check to see what email addresses Facebook or Instagram remember.
Another email address might make it easier to get back into the account.
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To add or remove an email address in Facebook, go to Settings and tap Contact in the General tab.
On Instagram, go to your profile, hit the three bars and then hit Settings.
Scroll down to Logins and tap on Add Account.
“You can only sign in to one Instagram account at a time, but your device can store login information for multiple Instagram accounts. You can add or remove login information from the Instagram app settings,” says the app’s help center.
Removing login information will not temporarily deactivate or permanently delete the account.