“We have over 150,000 vehicles operating on the road and have noted that this is a very isolated case of a high impact accident involving the front fork arm,” the company said in a statement on Wednesday.
Last week, an Ola Electric customer, Samkit Parmar, tweeted about his wife having an accident because the scooter’s front wheel was broken from the suspension. He described the scooter as an “untested moving coffin”.
Following the tweet, several other customers also tweeted that they were experiencing similar issues.
Parmar has since deleted the tweet.
Ola said in its statement that its motorcycle has been “rigorously tested over 5 million kilometers across challenging terrain and all weather conditions”.
Discover the stories that matter to you
This is the latest incident involving an Ola Electric scooter, which has had quality control problems, including a fire in March 2022. Ola has had to release statements in the past for several incidents, including a front fork arm in the past.
Also at the time, the company said it was an isolated incident. In April, a customer named Balwant Singh complained that his son had an accident due to a faulty braking system in the car.
At the time, Ola denied any malfunction of its e-scooter and even posted a customer’s telematics data to prove its point.
The latest incident is a slight hurdle for Ola, which has seen its sales improve significantly and regain first place in the monthly sales charts in recent months after a hit in the summer months following a fire accident and several quality control issues.
The company is doubling down on plans to make its own battery cells to power its electric vehicles, project car, electric motorcycle, and electric car. In a recent press conference, company founder Bhavish Aggarwal also said that the company plans to make light commercial vehicles.
