Rain’s outsourcing call center for a multinational company based in India

Rain Wipro has appointed as its customer support service provider and will outsource its call center operations to the company effective November 1, 2022.

Call center agents hired directly by Rain will be transferred to Wipro.

Wipro is a New York Stock Exchange listed company headquartered in Bangalore, India.

Rain currently employs 150 people in Bryanston and 300 spread between offices in Johannesburg and Durban.

MyBroadband learned of the company’s plans when several concerned employees contacted us with concerns about the change.

Staff spoke on condition of anonymity, and said Rain’s chief of operations Conrad Leigh told them on Tuesday, September 6, that the call center was being outsourced.

On Monday, employees said they had not received documents to explain what was happening and feared losing their jobs or having their pay cut.

Even if they kept their jobs for now, employees were worried that Wipro would eventually lay them off.

Ren stressed that these fears are unjustified.

“Our team will continue to be here in South Africa. We have secured job security for our employees,” a company spokesperson told MyBroadband.

“This new partnership gives us access to global expertise and will provide the specialized skills of Rain’s customer service team,” they said.

“As you know, customer service is very important to Rain, and we have worked hard to improve it over the years.

“However, we recognize the value that dedicated partners bring in ensuring that Rain achieves its goal of continually improving customer service.”

Rain said it has gone through an extensive bidding process and is proud to announce a partnership with Wipro.

The spokesperson said: “Wipro is a global IT and Business Process Handling (BPO) company that specializes in not only BPO but also technology support with more than 30 global hubs worldwide, more than 247,000 employees and more than 1,400 customers. active”.

Wipro has been operating in South Africa since 2010 and is a BBBEE Tier 2 shareholder, working with many of the best South African companies across various industries.

An employee told MyBroadband that they would have liked Rain to offer them a voluntary expense reduction package, rather than face uncertainty about what would happen a year after Wipro’s takeover of the call center.

Rain said she would not back down as she ensured that all employees retained their jobs.

The news of Rain call center outsourcing comes next Company employees accused last year Clicking on them to move from Johannesburg to Cape Town.

Ren admitted that the staff had been given the opportunity to move to Cape Town, but denied allegations that anyone had been pressured.

It also said that no Johannesburg employees would lose their jobs.

MyBroadband Rain asked again if it was planning to close its Johannesburg offices in light of Wipro’s outsourcing, and she replied “no.”


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