SMC gives away 84,000 vehicles

Due to a network outage in its online toll collection platform, San Miguel Corp. (SMC) to waive tolls for about 84,000 motorists affected by traffic congestion along parts of its highways on Thursday.

In a media report, SMC Infrastructure said motorists along the South Luzon Expressway, Skyway, Naia Expressway and Star Tollway experienced heavy traffic due to a “temporary network outage in the electronic toll collection system”.

“Our IT teams traced the source of the downtime to a break in our fiber optic network. We are still determining the root cause of the damage, but there are indications that a major car accident may have contributed to the situation,” the warning reads.

SMC has deployed additional manpower to provide support to motorists in a bid to ease traffic congestion.

We also opened the affected toll areas and exempted us from tolls. In all, this covers about 84,000 vehicles that passed through the highways from 6am to 2pm, Thursday 17 November.”

The company added that motorists whose car sweep accounts had fees deducted upon entry would receive electronic refunds.

“While order was restored around 9 a.m., we decided to keep the barriers in the toll plazas elevated, to enable all affected motorists to pass free of charge,” said the SMC. “Once again, we apologize for the inconvenience, and ask for the understanding of our motorists, as we work to ensure we deliver the same high level of efficiency and reliability that they have come to expect from us, at all times.”

Image credits: BusinessMirror file image

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