The Meta crew has been fired for hijacking user accounts for allegedly taking bribes

More than two dozen employees and contractors at Meta, formerly known as Facebook, have been fired or disciplined in the past year for improperly taking over user accounts.

The Wall Street Journal It reported alleged abuse of an internal Facebook system called Oops that allowed employees to help users who had forgotten their passwords or had their accounts hacked.

The newspaper revealed that Facebook workers accepted thousands of dollars in bribes from external hackers to gain access to user accounts, while security contractors were also allowed access to the internal system.

Internal documents revealed that a contractor was fired in February after allegedly receiving thousands of bitcoins to reset multiple accounts on behalf of the hackers, though they denied any wrongdoing.

Meta has about 3 billion users across its platforms but customer service is almost non existent.

Users whose accounts are locked out are directed to automated systems to regain access, but the Oops system can be a means of last resort if a Facebook employee fills out a form.

However, the system is only intended for use in special cases, but according to the documents that he sees Wall Street Journal Its use jumped to 50,270 tasks in 2020 compared to 22,000 three years ago.

“When you delete someone’s Instagram account that they’ve spent years building, you take away all their means of generating income,” said Nick McCandless, whose company McCandless Group runs a platform for creators. Wall Street Journal.

As a result, account recovery services have rebounded with users charging fees in the thousands to restore access to accounts, even though it is against the platform’s terms of service.

According to Wall Street Journal.

“Individuals selling fraudulent services frequently target online platforms, including ours, and adapt their tactics in response to detection methods commonly used across the industry,” said Meta spokesperson Andy Stone.

Originally published when Meta employees were fired for hijacking user accounts for allegedly taking bribes

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